Category: Project Management
Systems Thinking: Part 1
Common sense tells us different problems need different solutions, having a “systematic” way of evaluating new problems can help us avoid relying too fully on our assumptions and default response. Use this introduction to systems thinking to evaluate where your problems generally land on the Cynefin Model.
Systems Thinking Part One – YouTube
Using Project Management Disciplines to Improve Performance
I was asked late last year to write a white paper for Axelos on some of the reasons organizations might consider using disciplines from the PMBOK, from PRINCE2, and from Agile practices like Scrum to help them improve their project performance. It also became a nice opportunity to demystify some of the mistaken notions about each set of practices. Short summary: they work and play together very well, but require some organizational discipline, and should be adapted to meet the needs of any particular organizations.
Here is a link to the paper…I hope you enjoy it, and reach out to me if you have questions on how you might leverage these practices to help your organization improve its performance.
Best,
Patrick
PRINCE 2 US Launch Podcast
I had a nice opportunity to take part in a recent Axelos podcast as part of their announcement of the new Managing Effective Projects with PRINCE2 US version. Take a listen; for those of you who aren’t familiar with PRINCE2, it builds on a knowledge framework like the PMBOK by providing a tailorable methodology for project planning, execution, and monitoring. Whether your projects are more prescriptive or more Agile, using PRINCE2 will dramatically improve the quality and consistency of your team’s projects.
https://bit.ly/3kyaIuY
PRINCE2® Practitioner
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
Course Description
This 3-day interactive PRINCE2 Practitioner certification-training program introduces the student to the details of doing Project Management as described in Projects in Controlled Environments version 2. Accredited by ACQUIROS, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying effective Project Management principles and practices.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Who Should Attend
This course is suitable for all IT Management and Staff who need to understand the use of PRINCE2 in managing projects and their role in provisioning quality services for their customers.
Course Outline
Chapter 01 – Course Introduction
Course Introduction
Frameworks, Standards & Methods in Context
PRINCE2 the Practice
Applying & Tailoring the PRINCE2 Methodology
Chapter 02 – Pre-project Stage
Pre-project
Starting up a Project
Directing a Project
Themes in Pre-project
Chapter Summary
Chapter 03 – Initiation Stage
Initiation
Initiating a Project
Managing a Stage Boundary
Directing a Project
Themes in Initiation
Chapter Summary
Chapter 04 – Subsequent Delivery Stage
Subsequent Delivery
Controlling a Stage
Managing Product Delivery
Managing a Stage Boundary
Directing a Project
Themes in Subsequent Delivery
Chapter Summary
Chapter 05 – Final Delivery Stage
Managing Product Delivery
Controlling a Stage
Closing a Project
Directing a Project
Themes in Final Delivery
Chapter Summary
A detailed outline can be found here.
Prerequisites
None.
Exam
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS.
Credits Earned
18 PDU Credits
Course Director – Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work” in real organizations. He is a certified PRINCE2 Practitioner and has extensive experience integrating project management frameworks with other governance, service management, and quality frameworks. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading organizations.
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
PRINCE2® Practitioner Extended Outline
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
Course Description
This 3-day interactive PRINCE2 Practitioner certification-training program introduces the student to the details of doing Project Management as described in Projects in Controlled Environments version 2. Accredited by ACQUIROS, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying effective Project Management principles and practices.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Who Should Attend
This course is suitable for all IT Management and Staff who need to understand the use of PRINCE2 in managing projects and their role in provisioning quality services for their customers.
Course Outline
Chapter 01 – Course Introduction
Lesson: Course Introduction
Welcome to the Course!
My ITSM Mentoring Community
Why Are You Here?
Using Bloom’s Taxonomy
What do you Expect?
Housekeeping in the Classroom & Online
Conventions Used
Quizzes & Exercises
PRINCE2 Qualification Scheme
PRINCE2 Practitioner Exam
Getting Started
Lesson: Frameworks, Standards & Methods in Context
Learning Objectives
What is a Framework
The PMBOK as a Framework
PMBOK in Context
What is a Standard?
ISO21500
What is a Methodology?
PRINCE2 as a Methodology
PMBOK Says – PRINCE2 Does
Portfolios, Programs & Projects
Enterprise – Portfolio, Program & Project
Lesson: PRINCE2 the Practice
Learning Objectives
The Context of PRINCE2 in Practice
Principles Embedded in Themes
Themes Applied to Processes
Processes Applied & Tailored to the Environment
Environment
Embedding
Tailoring
Customer/Supplier
Customer/Supplier Environment
Management Products in a Commercial Relationship
Lesson: Applying & Tailoring the PRINCE2 Methodology
Project Management as a Discipline
The PRINCE2 Adaptation
PRINCE2 Process Model
Chapter 02 – Pre-project Stage
Lesson: Pre-project
Introduction to Pre-project
Applying Themes
Lesson: Starting up a Project
Starting up a Project – Pre-project
SU Process
Starting up a Project Process (SU)
SU Activities
Appoint Executive & Project Manager
Purpose of the Daily Log
Composition – Daily Log (A7.2)
Capture Previous Lessons
Purpose of the Lesson Log
Composition – Lesson Log (A.14.2)
Four Levels of Project Management Structure
The Project Management Team
Project Board
Design & Appoint Project Management Team
Prepare Business Case Outline
Business Case Relationships
Purpose of the Business Case
Composition – Business Case
Quality Audit Trail – Project Products Description
Purpose of the Project Product Description
Composition – Project Product Description (A.21.2)
Select Project Approach & Assemble Project Brief
Purpose of the Project Brief
Composition – Project Brief (A19.2)
Plan the Initiation Stage
Tailoring Starting up a Project
Lesson: Directing a Project
Directing a Project – Pre-project
DP Process
Pre-project – Directing a Project (DP)
DP Activities – Pre-project
Authorize Initiation
Lesson: Themes in Pre-project
Overview – Themes in Pre-project
Business Case
Organization
Responsibilities Relevant to the Organization Theme
Plans
Progress
Lesson: Chapter Summary
Summary of Pre-project Processes
Summary of Starting up a Project Process (SU)
Summary of Directing a Project (DP)
Application of Themes in Pre-project
Chapter 03 – Initiation Stage
Lesson: Initiation
Introduction to the Initiation Stage
Applying Themes
Lesson: Initiating a Project
Initiating a Project
IP Process
Initiating a Project Process (IP)
IP Activities
Prepare the Risk Management Strategy
Purpose of the Risk Management Strategy
Composition – Risk Management Strategy (A.24.2)
Purpose of the Risk Register
Composition – Risk Register (A.25.2)
Prepare the Configuration Management Strategy
Purpose of the Configuration Management Strategy
Composition – Configuration Management Strategy (A.6.2)
Purpose of the Configuration Item Record
Composition – Configuration Item Record (A.5.2)
Purpose of the Issue Register
Composition – Issue Register (A.12.2)
Prepare the Quality Management Strategy
Purpose of the Quality Management Strategy
Composition – Quality Management Strategy (A22.2)
Purpose of the Quality Register
Composition – Quality Register (A.23.2)
Prepare the Communication Management Strategy
Purpose of Communication Management Strategy
Composition – Communication Management Strategy (A.4.2)
Set up the Project Controls
Set up Project Controls – Actions
Create the Project Plan
Purpose of a PlanCreate a Project Plan – Actions
Composition – Plan (A.16.2)
Create Product Description
Purpose of the Product Description
Composition – Product Description (A17.2)
Refine Business Case
Purpose of the Benefits Review Plan
Composition – Benefits Review Plan
Assemble the Project Initiation Documentation
Purpose of Project Initiation Documentation
Composition – Project Initiation Documentation (A.20.2)
Lesson: Managing a Stage Boundary
Initiation – Managing a Stage Boundary
SB Process
SB Activities – Initiation
Managing a Stage Boundary Process (SB)
Plan the Next Stage
Update the Project Plan
Update the Business Case
Report Stage End
Purpose of Lesson Report
Composition – Lesson Report (A.15.2)
Lesson: Directing a Project
Initiation – Directing a Project
DP Activities – Initiation
Directing a Project (DP)
Authorize the Project
Authorize the Stage or Exception Plan
Lesson: Themes in Initiation
Overview – Themes in Initiation
Business Case
Organization
Quality
Plans
PRINCE2 Plan Levels in Initiation
Risk
Responsibilities Relevant to the Risk Theme
Change
Progress
Lesson: Chapter Summary
Summary of the Initiation Processes
Summary of Initiating a Project (IP)
Summary of Managing a Stage Boundary (SB)
Summary of Directing a Project (DP)
Application of Themes in Initiation
Chapter 04 – Subsequent Delivery Stage
Learning Objectives
Lesson: Subsequent Delivery
Introduction to the Subsequent Delivery Stage
Subsequent Delivery Control Loops
Applying Themes
Lesson: Controlling a Stage
Subsequent Delivery – CS
CS Process
CS Activities
Controlling a Stage
Authorize a Work Package
Purpose of the Work Package
Composition – Work Package (A26.2)
Review Work Package Status
Receive Completed Work Package
Review the Stage Status
Report Highlights
Purpose of the Highlight Report
Composition – Highlight Report (A.11.2)
Capture & Examine Issues & Risks
Purpose of the Issue Report
Composition – Issue Report (A.13.2)
Escalate Issues & Risks
Purpose of the Exception Report
Composition – Exception Report (A.10.2)
Take Corrective Action
Lesson: Managing Product Delivery
Subsequent Delivery – MP
MP Process
MP Activities
Managing Product Delivery (MP)
Accept a Work Package
Execute a Work Package
Purpose of the Checkpoint Report
Composition – Checkpoint Report (A.3.2)
Deliver a Work Package
Lesson: Managing a Stage Boundary
Subsequent Delivery – SB
SB Activities – Subsequent Delivery
Managing a Stage Boundary Process (SB)
Plan the Next Stage
Update the Project Plan
Update the Business Case
Report Stage End
Composition – End Stage Report
Produce an Exception Plan
Lesson: Directing a Project
Subsequent Delivery – DP
Directing a Project
DP Activities
Authorize the Stage or Exception Plan
Give Ad Hoc Direction
Lesson: Themes in Subsequent Delivery
Overview – Themes in Subsequent Delivery
Business Case
Organization
Quality
Apply the Aspects of Quality
Manage Expectations & Acceptance
Execute Quality Review Technique
Plans
PRINCE2 Plan Levels in Subsequent Delivery
Risk
Risk Management Procedure
Risk Response
Change
Project Board Decisions
Managing Configuration
Issue & Change Control Procedure
Responsibilities Relevant to the Change Theme
Progress
Management by Exception
Six Tolerance Areas
Delegated Tolerances & Reporting Progress
Responsibilities Relevant to the Progress Theme
Lesson: Chapter Summary
Summary of the Subsequent Delivery Processes
Summary of Controlling a Stage (CS)
Summary of Managing Product Delivery (MP)
Summary of Managing a Stage Boundary (SB)
Summary of Directing a Project (DP)
Application of Themes in Subsequent Delivery
Chapter 05 – Final Delivery Stage
Lesson: Managing Product Delivery
Final Delivery Stage – MP
MP Activities
Managing Product Delivery (MP)
Deliver a Work Package
Lesson: Controlling a Stage
Final Delivery Stage – CS
CS Activities
Controlling a Stage Process (CS)
Review Work Package Status
Receive Completed Work Package
Review the Stage Status
Lesson: Closing a Project
Final Delivery Stage – CP
CP Process
CP Activities
Closing a Project (CP)
Prepare Planned Closure
Purpose of Product Status Account
Composition – Product Status Account (A.18.2)
Prepare Premature Closure
Hand Over Products
Evaluate the Project
Purpose of End Project Report
Composition – End Project Report (A8.2)
Recommend Project Closure
Lesson: Directing a Project
Final Delivery – DP
DP Activities
Directing a Project (DP)
Authorize Project Closure
Lesson: Themes in Final Delivery
Overview – Themes in Final Delivery
Business Case
Organization
Quality
Plans
PRINCE2 Plan Levels in Final Delivery
Risk
Change
Progress
Lesson: Chapter Summary
Summary of the Final Delivery Stage Processes
Summary of Managing Product Delivery (MP)
Summary of Controlling a Stage (CS)
Summary of Closing a Project (CP)
Summary of Directing a Project (DP)
Application of Themes in Final Delivery
Prerequisites
None.
Exam
An optional 1-hour, 40 question, closed book, multiple choice examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS.
Credits Earned
18 PDU Credits
Course Director – Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work” in real organizations. He is a certified PRINCE2 Practitioner and has extensive experience integrating project management frameworks with other governance, service management, and quality frameworks. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading organizations.
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
PRINCE2® Foundation Extended Outline
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
Course Description
This 3-day interactive PRINCE2 Foundation certification-training program introduces the student to the fundamentals of Project Management as described in Projects in Controlled Environments version 2. Accredited by ACQUIROS, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying effective Project Management principles and practices.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.
Who Should Attend
This course is suitable for all IT Management and Staff who need to understand the use of PRINCE2 in managing projects and their role in provisioning quality services for their customers.
Course Length
3 days
Outline
Chapter 1-Introduction
Lesson: Frameworks, Standards & Methods in Context
Learning Objectives
What is a Framework
The PMBOK as a Framework
PMBOK in Context
What is a Standard?
ISO21500
What is a Methodology?
PRINCE2 as a Methodology
PMBOK Says – PRINCE2 Does
Portfolios, Programs & Projects
Enterprise – Portfolio, Program & Project
Lesson: PRINCE2 Overview
Learning Objectives
What is a Project?
What is Project Management?
The Project Management Landscape
This is PRINCE2
PRINCE2 @ a Glance – High Level Processes
Project Performance Managed
Integrated Elements of PRINCE2
Principles
Themes
Processes
Environment
Customer/Supplier
Benefits of PRINCE2
Summary
Chapter 02 – PRINCE2 Themes
Lesson: Introduction to Themes
An Introduction to Themes
Theme Descriptions
Lesson: Business Case Theme
Learning Objectives – Business Case
Business Case Theme
Purpose of the Business Case Theme
The Business Case Defined
Purpose of the Business Case
Purpose of the Benefits Review
PRINCE2 Approach to the Theme
Responsibilities Within the Theme
Lesson: Organization Theme
Learning Objectives – Organization
Organization Theme
Purpose of the Organization Theme
Organization Defined
The Stakeholders
Three Project Interests
PRINCE2 Approach to the Theme
The Project Team
Project Board
Project Board’s Characteristics & Roles
Project Assurance
Change Authority
Project Manager
Team Manager
Project Support
Communication Management Strategy
Responsibilities Within the Theme
Lesson: Quality Theme
Learning Objectives – Quality
Quality Theme
Purpose of the Quality Theme
Quality Defined
Quality Assurance
Quality Assurance & Project Assurance
PRINCE2 Approach to the Theme
Expectations & Acceptance
Aspects of Quality
Got Quality?
PRINCE2 Quality Review Technique
Quality Theme Products
Responsibilities Within the Theme
Lesson: Plans
Learning Objectives – Plans
Plans Theme
Purpose of the Plans Theme
Plans Theme Defined
PRINCE2 Plan Levels
PRINCE2 Approach to the Theme
Product-based Planning Technique
Write the Product Description
Create Product Breakdown Structure
Write Product Descriptions
Create Product Flow Diagram
Responsibilities Within the Theme
Lesson: Risk
Learning Objectives – Risk
Risk Theme
Purpose of the Risk Theme
Risk Theme Defined
PRINCE2 Approach to the Theme
Risk Management Strategy
Risk Register
Risk Management Procedure
Identify
Assess
Plan
Implement
Communicate
Risk Response
Risk Budget
Responsibilities Within the Theme
Lesson: Change
Learning Objectives – Change
Change Theme
Purpose of the Change Theme
Change Theme Defined
Issue Types
PRINCE2 Approach to the Theme
Control Products
Configuration Management
Issue & Change Control Procedure
Responsibilities Within the Theme
Lesson: Progress
Learning Objectives – Progress
Progress Theme
Purpose of the Progress Theme
Progress Theme Defined
Six Tolerance Areas
PRINCE2 Approach to the Theme
Delegating Authority
Delegated Tolerances & Reporting Progress
Control with Management Stages
Management & Technical Stages
Controls
Progress Baselines
Progress Report Products – Logs
Progress Report Products – Reports
Responsibilities Within the Theme
Themes Summary
Summary of Theme Descriptions
Chapter 03 – PRINCE2 Processes
Lesson: Introduction to Processes
Learning Objectives
An Introduction to Processes
PRINCE2 Processes
PRINCE2 Journey
PRINCE2 Process Model
Lesson: Starting up a Project
Learning Objectives
Starting up a Project
Purpose
Overview of Starting up a Project
Objectives
Context
Project Brief
Lesson: Directing a Project
Learning Objectives
Directing a Project
Purpose
Overview Directing a Project
Objective
Context
Lesson: Initiating a Project
Learning Objectives
Initiating a Project
Purpose
Overview of Initiating a Project
Objectives
Project Initiation Documentation
Context
Lesson: Controlling a Stage
Learning Objectives
Controlling a Stage
Purpose
Overview of Controlling a Stage
Objective
Context
Lesson: Managing Product Delivery
Learning Objectives
Managing Product Delivery
Purpose
Overview of Managing Product Delivery
Objective
Context
Lesson: Managing a Stage Boundary
Learning Objectives
Managing a Stage Boundary
Purpose
Overview of Managing a Stage Boundary
Objective
Context
Lesson: Closing a Project
Learning Objectives
Closing a Project
Purpose
Overview of Closing a Project
Objective
Context
Processes Summary
Chapter 04 – PRINCE2 & ITIL
Lesson: PRINCE2 & the ITIL
Learning Objectives
PRINCE2 & the ITIL
Three Aspects of PRINCE2 & IT Service Management
Organizational Transformation
ITIL Process Adoption
IT Service Lifecycle
ITSM – Portfolio, Program & Project
PRINCE2 & the ITIL Summary
Prerequisites
None.
Exam
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through CSME.
Credits Earned
18 PDU Credits
Course Director – Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work” in real organizations. He is a certified PRINCE2 Practitioner and has extensive experience integrating project management frameworks with other governance, service management, and quality frameworks. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading organizations.
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
PRINCE2® Foundation
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
Course Description
This 3-day interactive PRINCE2 Foundation certification-training program introduces the student to the fundamentals of Project Management as described in Projects in Controlled Environments version 2. Accredited by ACQUIROS, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying effective Project Management principles and practices.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.
Who Should Attend
This course is suitable for all IT Management and Staff who need to understand the use of PRINCE2 in managing projects and their role in provisioning quality services for their customers.
Course Length
3 days
Outline
Chapter 01 – Course Introduction
Course Introduction
Frameworks, Standards & Methods in Context
PRINCE2 Overview
Chapter 02 – PRINCE2 Themes
Introduction to Themes
Business Case Theme
Organization Theme
Quality Theme
Plans
Risk
Change
Progress
Chapter 03 – PRINCE2 Processes
Introduction to Processes
Starting up a Project
Directing a Project
Initiating a Project
Controlling a Stage
Managing Product Delivery
Managing a Stage Boundary
Closing a Project
Chapter 04 – PRINCE2 & ITIL
PRINCE2 & the ITIL
A detailed outline can be found here.
Prerequisites
None.
Exam
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS.
Credits Earned
18 PDU Credits
Course Director – Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work” in real organizations. He is a certified PRINCE2 Practitioner and has extensive experience integrating project management frameworks with other governance, service management, and quality frameworks. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading organizations.
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]
PM and ITIL
I have been thinking about Carol’s and IT Skeptic’s comments about PM (and have read the thread he pointed me to, and an awful lot more) and I still think this comes down to a simpler notion. We have a yawning, enormous gap in most IT organizations between Design and Operations, in many cases cast in stone through outsourcing deals to different entities with no aligned targets or shared accountability. This creates the hot potato issue with which so many of us are familiar, and which really drives my interest in service transition, and particularly in placing Early Life Support (ELS) firmly in the hands of Release and Deployment Management. It is in fact the job of PM to manage the SUCCESSFUL transition of their project deliverables (which we’ll assume to be a new or changed service) into the live environment, and to support it until
1) The service is accepted by the customer AND
2) The service is meeting its designated service levels (this implies successful event mgmt, operational monitoring and reporting, and other operational readiness capabilities that really should be flushed out more as part of testing and validation activities).
Project Management (and Software Development Lifecycle Mgmt, but that’s another article) need to be able to coordinate service design and transition activities, and I would liken it to the approach ITIL takes with functions. PM necessarily coordinates across all the activities in service design and transition…based on the scope of their project. Process team leads perform activities across multiple projects in support of process goals and objectives (which should map to project goals around, for example, functional and non-functional (or warranty!) requirements).
The actual ITIL books don’t in fact describe exactly how to run projects (and rightfully leave this for the complementary guidance), but like a similar discussion currently on one of the LinkedIn threads about how ITIL leaves appropriate space for governance models (can anyone say CObIT), it really does so for PM as well, leaving flexibility needed to encompass large programs and small projects alike, while still providing a core set of building blocks needed to build a good service.
I’d like to hear from all of you…where do you see the big gaps, and what are your recommendations for addressing them? If you were writing ITIL 4.0, what would you add/remove/change to improve the efficacy of the guidance?
Project Management Professional (PMP)®
[button color=”#000000″ background=”#ff9900″ size=”large” src=”https://deepcreek.tempsitewp.com/class_schedule/category/project-management-professional”]Register Now![/button]
Course Description
PREPARE FOR YOUR PMI PROJECT MANAGEMENT PROFESSIONAL® CREDENTIAL
All trainings are delivered according to the PMBOK® Guide 5th Edition. SUCCESSFUL AS A PMP®
The PMP® Credential is the most famous project management certificate in the world. It is issued by the Project Management Institute, one of the most important organizations in regard to the continuous development of project management as a profession.
As an owner of a PMP® credential you are able to prove your profound project management knowledge which open doors to new opportunities for your project management career.
WHY THE PMP® CREDENTIAL IS RELEVANT FOR YOU
More than 280,000 certified project managers cannot be wrong. By obtaining a PMP® Credential, you ensure that you share the same knowledge about important project management processes like “scope management” or “risk management” with other project managers and therefore have a common baseline for communication.
YOU NEED AT LEAST 35 CONTACT HOURS OF PROFESSIONAL PROJECT MANAGEMENT THEORY FOR PMP® EXAM ELIGIBILITY
Our professional training program is the best way to prepare for your PMP® Exam. We offer the most intensive and time efficient PMP® Prep Training you can get. During this seminar you will gain the necessary knowledge to pass your PMP® Exam and practical skills to improve your project management activities.
Your success is our mission and we stand at your side to successfully guide you towards your PMP® credential.
Who Should Attend?
This course is designed for project directors, managers, leaders, sub-project leaders or team members who typically have at least 3-5 years of project management experience. These candidates usually manage or are involved with information technology (IT) projects and plan to sit for the PMP exam.
Course Length
5 days
Course Outline
DAY 1
- About the PMP Exam (Mechanics & Basics of the exam principle)
- The Project Management Framework (Introduction PMBOK® Guide)
- Definitions on Project, Portfolio and Programs
- The role of the PM and organizational influences
- 10 PMP test questions
- The structure of the PMBOK® Guide
- Project Management Processes & Project Life Cycle
- 10 PMP test questions
- Professional Responsibility and PMI Code of Ethics
- 10 PMP test questions
DAY 2
- Starting a project (Method selection)
- Develop Project Charter (Define Scope based on business needs)
- The Scope Chain
- 10 PMP test questions
- Scope Management, Work Breakdown Structure (WBS)
- Project requirements & Scope Management Plan
- 10 PMP test questions
- The concept behind “management plans”
- Project Time Management
- Network Diagramming, Scheduling & Compression Techniques
- 10 PMP test questions
- Human Ressource Management
- Communication Management
- Stakeholder Management
DAY 3
- 10 PMP test questions
- Cost Management
- Cost principles, Planned Value
- Earned Value
- 10 PMP test questions
- Risk Management & Risk Management Processes
- Monte Carlo Simulation
- 10 PMP test questions
- Project Quality Management
- Processes and Tools of Quality Management
- 10 PMP test questions
DAY 4
- Project Procurement
- About the different contract types and Procurement Processes
- 10 PMP test questions
- Project Integration Management
- Combining all processes for the benefit of your project
- Executing + Monitoring & Controlling your project
- Closing your project
DAY 5
- Test section with 20 very hard PMP test questions
- Hints on how to best prepare for the exam
- The PMBOK® Guide glossary
Credits Earned
35 PDU Credits
Course Director
Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on Making ITIL Work ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]