The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.
What You Will Accomplish
Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:
- The principles of effective and persuasive communication.
- The characteristics of the BRM role.
- What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
- The use of Portfolio Management disciplines and techniques to maximize realized business value.
- Business Transition Management and the conditions for successful change programs to minimize value leakage.
- The BRM role in Service Management and alignment of services and service levels with business needs.
Who Should Attend
This class is of interest to anyone tasked with ensuring that IT services deliver strategic value for the enterprise. This includes:
- Service level managers
- Business analysts
- Project managers
- Relationship managers
- Customer representatives
| Course Length | 3 days |
| Credits Earned | 18 PDU credits |
Upcoming Courses
-
630.71 Project Management Professional (PMP)®
Starts on September 21, 2026
Ends on September 23, 2026
$2,995.00
Prerequisites
None.
Exam
The exam format is closed book, 50 multiple choice questions limited to a 50 minute duration. The BRMP® certification exam is always included with the training and does not have additional costs for the student. It is taken on the third day at the end of the course or alternatively, the exam can be scheduled to be taken at a later time with approval of the instructor.
Course Outline
Chapter 1: Introduction
- Why BRM, Why Now
- The Relationship-Centered Organization System
- How Relationships drive Culture and Organizational Energy
- Business Relationship Management Defined
Chapter 2: BRM Capability
- A Framework to the Business Relationship Management Capability
- Organizational Purpose and Strategy
- Now-to-New Approach
- Limitless Growth and Improvement
- Tool: BRM Impact Report
- Tool: Strategic Relationship Plan
Chapter 3: Evolve Culture Capability
- A Framework to Evolve Culture
- Purposeful Narrative
- Desired Behaviors
- Influential Relationships
- Personal Growth
Chapter 4: Build Partnerships Capability
- A Framework to Build Partnerships
- Partnering Mindsets
- Relationship Discovery
- Tool: RSOAP (Relationship Strategy on a Page)
- Relationship Nurturing
- Relationship Maturity and Quality
- Tool: Relationship Maturity Model
Chapter 5: Drive Value Capability
- A Framework to Drive Value
- Definition of Value
- The Impact of Relationships in Driving Value
- Roles and Responsibilities
- Communicating Value
- Value Discovery
- Tool: Idea Documents
- Tool: Value Plans
- Value Realization
- Value Results
- Tool: Value Optimization
Chapter 6: Satisfy Purpose Capability
- “Reasons for Being” vs. Existence
- A Framework to Satisfy Purpose
- Satisfying Purpose using BRM
- The Triple Bottom Line
- Social Value
Chapter 7: Business Relationship Manager Role
- In Pursuit of Strategic Roles
- BRM Role Clarity
- Single Point of Focus
- Code of Ethics
- BRM Mindset
- BRM Characteristics
- BRM Impact on the Triple Bottom Line
- Activity Domains
- Transition Management
- Practical Application of BRM with Org Factors
- Tool: BRM Role Competency Model
Chapter 8: Business Relationship Management Team
- Purpose, Mission, and Vision
- The Value of a BRM Team
- Organizing a BRM Team
- Using the BRM Role Competency Model to develop your team
Course Review and Summary
Upcoming Courses
-
630.71 Project Management Professional (PMP)®
Starts on September 21, 2026
Ends on September 23, 2026
$2,995.00