ITIL 5 Foundations

With your IT experience, you want to successfully manage and deploy an IT project. In this course, you will acquire the necessary skills to plan and implement IT projects that will positively impact your organization.

What You Will Accomplish

You will initiate a project, develop a project charter, create a scope statement, create management plans, develop a Statement of Work, create a project schedule, manage project relationships, implement a project, and close a project.

Who Should Attend

These courses are suitable for all IT Management and Staff who need to understand the aspects of the ITIL Service Value System and their role in provisioning quality services for their customers.

Upcoming Courses

1. Key Concepts of Digital Product and Service Management
  a. Digital product and service management
  b. ITIL Product and Service Lifecycle 
  c. Service offerings and Service Interactions
  d. Transfer of goods, access to resources
  e. Value co-creation
  f. Cost and Risk
  g. Output and Outcome

2. Service Relationships
  a. Utility, warranty, user experience, and     sustainability
  b. Service provider, service consumer, digital product vendor, service journey, service quality, service level, and Service Level Agreement (SLA)
  c. Basic, cooperative, and collaborative service relationships 

3. The ITIL Value System (ITIL VS) 
  a. Know the components of the ITIL Value System 
    i. Guiding principles 
    ii. Governance 
    iii. Value chain 
    iv. Management practices v. Continual improvement 
  b. Explain the ITIL Value System (ITIL VS) and its purpose (5.1)

4. Governance
  a. Define governance
  b. Explain the enabling nature and the activities of governance
 
5. ITIL Guiding Principles
  a. Focus on Value
  b. Start Where you Are
  c. Progress Iteratively with Feedback
  d. Collaborate and Promote Visibility
  e. Think and Work Holistically
  f. Keep it Simple and Practical
  g. Optimize and Automate
  h. Principle Interactions

6. Value Chain and ITIL Management Practices
  a. Operating Models
  b. Activity Structures
    i. Purpose and Success Metrics
    ii. Overview
    iii. Workflow
    iv. Roles and Outputs
    v. Practice Supports
  c. Discover
  d. Design
  e. Acquire
  f. Build
  g. Transition
  h. Operate
  i. Deliver
  j. Support

7. Value Stream Mapping and Management
  a. Core and Enabling Value Streams
  b. Value Stream Mapping Steps
  c. Mapping vs Management

8. Continual Improvement
  a. What is the Vision?
  b. Where are we Now?
  c. Where do we Want to Be?
  d. How do we Get There?
  e. Take Action
  f. Did We Get There?
  g. How Do We Keep the Improvements Relevant?

9. The Four Dimensions of Product and Service Management
  a. Organizations and People
  b. Information and Technology
  c. Partners and Suppliers
  d. Value Streams and Processes

10. ITIL and Other Framework Integration
  a. DevOps
  b. Project Management