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Tag: Webinar

NIST Cybersecurity Framework free webinar

ISSA and Patrick von Schlag from Deep Creek Center have teamed up to provide a free webinar on implementing NIST aimed particularly at small and medium sized businesses. Please read Patrick’s note below:

Hey all; I’m doing a free webinar with ISSA on how to effectively use the NIST Cybersecurity Framework to identify and prioritize security gaps in your organization. The links are below…hope to see you there!

FREE WEBINAR!

Join the Information Systems Security Association (ISSA) and Patrick von Schlag for this free webinar on how to use the NIST Cybersecurity Framework as a vehicle to identify, prioritize, and execute your cybersecurity risk management program, and as a roadmap to help you plan your assessments and actions.

Whether you are a small- or medium-sized business or a global enterprise, this approach can help better align cybersecurity into your overall organizational risk management program and provide a vehicle to help you build the adaptive culture you’ll need to sustain success.

December 15 @ 1:00 pm – 2:00 pm EST

Register today!

Using the NIST Cybersecurity Framework to Align your Organization’s Risk Management Practices

#cybersecurity_professionals #nistcybersecurityframework #nistcsf #nistcybersecurityawareness

Free ITIL Lessons Learned Webinar Coming Soon

Lessons Learned from 200 ITIL Implementations over 20 Years

Don’t miss our upcoming free ITIL webinar on “Lessons Learned: Best Practices in Implementing ITIL Best Practices.” Deep Creek Founder and President Patrick von Schlag will review many of the most critical issues organizations face in implementing ITIL and how to overcome them.

Register for the Webinar

 

How to Succeed with ITIL®

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Course Description

This consultant-led, in-depth training and mentoring course is an effective way to introduce an executive management team to the concepts, relationships and benefits of an IT Service Management program using well-accepted IT frameworks, methods and standards.

During the program the participants discuss IT Service Management goals and objectives, service lifecycle management, process objectives, activities, procedures and work instruction development, tool alignment, policy development, relationships, key benefits and critical success factors.

Delivery Format: Instructor-led or Webinar

Who Should Attend?

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Course Length

2 days

Course Outline

  • What is IT Service Management?
  • Who Needs It, and Why?
  • What Is the Scope of ITSM?
  • The IT Service Lifecycle
  • Frameworks, Models, and Quality
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Service Improvement
  • Process Benefits and Challenges
  • Critical Success Factors
  • Achieving Operational Excellence
  • An ITSM Roadmap

Prerequisites

None, although Foundations certification facilitates conversation and planning activities.

Exam

None

Reference Material

Each student will receive a workbook.

Related Courses

ITIL Orientation
ITIL Foundations

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on Making ITIL Work ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

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