Mapping the Customer Journey: Engage p1
Reaching desired business outcomes requires listening to build a comprehensive and effective relationship. Listen as Patrick von Schlag presents the foundation for building partner relationships with both clients and suppliers
Mapping the Customer Journey: Explore
The journey opens with work on Understanding the Customer. The beginning of the relationship starts with questions around
Patrick von Schlag digs into which questions to ask and what value the answers provide.
Mapping the Customer Journey provides a basic template for understanding how a customer feels at each stage of a service engagement. While it may look like a sales cycle from the outside, the magic of a well-executed Customer Journey lies in the insight provided by this fundamental perspective shift. In this short video Patrick von Schlag begins walking us through the aspects of the Customer Journey.