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Training with Deep Creek Center is an active experience. Knowledgeable instructors with real world experience, well-organized engaging curriculum, and discussion based on examples posed by class participants. Learning with Deep Creek provides usable skills and actionable information.

Scrum Master Certified Extended Outline

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Course Description

The two-day Scrum Master Certified training program, accredited by SCRUMstudy, provides an in-depth understanding of the Scrum framework as well as the components, roles and processes of Scrum. Students finish the course prepared to take the Scrum Master Certification exam and implement Scrum in their organizations. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

Anyone interested in learning how to implement and run Scrum in their organization and desiring to become certified as a Scrum Master. This includes Scrum team members, Product Owners, Product Managers, Project Sponsors, programmers, designers, testers, software engineers, and business executives.

Course Outline

Introduction

Introduction to Scrum

  • What Is Scrum?
  • Key Principles

Scrum Overview

  • Overview
  • History
  • Benefits
  • Scalability
  • Aspects
  • Processes

Scrum Concepts & Principles
Concepts
Principles
Aspects

Scrum Phases & Processes
Initiate
Plan & Estimate
Implement
Review & Retrospect
Release

Roles and Organization in Scrum
Scrum Master Roles
Product Owner Role
Scrum Team
Non-Core Roles

Business Justification
Value-Driven Delivery
Responsibilities
Factors
Techniques
Continuous Value Justification
Confirming Benefits Realization

Quality
Definition
Acceptance Criteria
Quality Management in Scrum

Change
Supporting Change
Change Requests
Flexibility vs. Stability
Integrating Change
Scaling in Programs and Portfolios

Risk
Risk vs. Issues
Risk Attitude
Identification
Assessment
Prioritization
Mitigation
Communication
Risk Burndown Chart

Project Vision Meeting
Team Selection
Outputs

User Group Meetings
Epics
Personas
User Stories
Prioritization

Sprint Planning Meeting
Epics
Personae
Outputs

Conducting The Daily Standup (Or Daily Scrum)
The Daily Standup Meeting
Three Questions
War Room
Managing Distribution Teams

Grooming The Prioritized Product Backlog Meeting
Prioritized Product Backlog Review Meeting
Change Requests
Risks
Outputs

Sprint Review Meeting
Sprint Review Meeting
Tracking Overall Progress
Outputs

Retrospect Sprint Meeting
Retrospect Sprint Meeting
Explorer-Shopper-Vacationer-Prisoner
Speed Boat
Metrics and Measuring
Outputs

Release Planning Meeting
Release Planning
Length of Sprint
Release Preferences
Outputs

Scrum Artifacts
Product Backlog
Deliverables
Sprint Backlog
Burndown Charts

Creating Deliverables
Create the Deliverables
Update the Scrum Board
Impediment Log
Refactor

Convening A Scrum of Scrums
Projects, Programs, and Portfolios
Scaling Scrum
Convening a Scrum of Scrums
Four Questions

Review

Self-study, Exam Prep

Prerequisites

None but it’s preferable for the student to be Scrum Developer Certified.

Exam

A voucher for a multiple-choice 100-question exam will be given at the completion of the course. The 120-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

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Scrum Master Certified

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Course Description

The two-day Scrum Master Certified training program, accredited by SCRUMstudy, provides an in-depth understanding of the Scrum framework as well as the components, roles and processes of Scrum. Students finish the course prepared to take the Scrum Master Certification exam and implement Scrum in their organizations. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

Anyone interested in learning how to implement and run Scrum in their organization and desiring to become certified as a Scrum Master. This includes Scrum team members, Product Owners, Product Managers, Project Sponsors, programmers, designers, testers, software engineers, and business executives.

Course Outline

Introduction

Introduction to Scrum

  • Scrum Overview
  • Scrum Concepts & Principles
  • Scrum Phases & Processes

Scrum Aspects

  • Roles and Organization in Scrum
  • Business Justification
  • Quality
  • Change
  • Risk

Meetings in Scrum

  • Project Vision Meeting
  • User Group Meetings
  • Sprint Planning Meeting
  • Conducting The Daily Standup (Or Daily Scrum)
  • Grooming The Prioritized Product Backlog Meeting
  • Sprint Review Meeting
  • Retrospect Sprint Meeting
  • Release Planning Meeting

Facilitating Projects in Scrum

  • Scrum Artifacts
  • Creating Deliverables
  • Convening A Scrum of Scrums

Self-study, Exam Prep

*For a more detailed outline, click here.

Prerequisites

None but it’s preferable for the student to be Scrum Developer Certified.

Exam

A voucher for a multiple-choice 100-question exam will be given at the completion of the course. The 120-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Scrum Product Owner Certified

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Course Description

This two-day Scrum Product Owner certification program educates students in best practices to represent the interests of the stakeholder to the Scrum Team. Students prepare for the certification exam while acquiring valuable insights from instructors with extensive practical experience in Scrum methodology. The program, accredited by SCRUMstudy, features lectures, discussion, team exercises and quizzes. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

This course is designed for anyone who interacts with and represents the business stakeholders as a Product Owner in a Scrum project. The Scrum Product Owner certification is appropriate for Product Owners, Product Managers, Project Managers, and Business Analysts.

Course Outline
Introduction

Introduction to Scrum

  • Scrum Overview
  • Scrum Concepts & Principles
  • Scrum Processes

Roles and Responsibilities

  • The Product Owner
  • The Scrum Master
  • The Scrum Team

Planning

  • The Project Vision
  • User Group Meetings
  • Estimates
  • Prioritized Product Backlog
  • Release Plan

Manage Quality, Change, and Risk

  • Quality
  • Change
  • Risk

Sprints

  • Sprint Planning Meeting
  • During The Sprint
  • Grooming the Prioritized Product Backlog
  • Sprint Review Meeting
  • Ship Deliverables

Review Program
Self-study, Exam Prep

*For a more detailed outline, click here.

Prerequisites

There is no prerequisite for taking this course. However, students who have their SDCTM or SMCTM certifications will better understand the material required to pass the exam.

Exam

A voucher for a multiple-choice 75-question exam will be given at the completion of the course. The 90-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Agile Expert Certified

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Course Description

This three-day hands-on Agile Expert certification training introduces the student to multiple Agile methodologies and how to chose the appropriate practices and processes for a given situation. Accredited by SCRUMstudy, this course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in Scrum methodology. This course features lectures, discussion, team exercises and quizzes. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

Anyone interested in learning the concepts and practices of different Agile Methodologies. Students will also learn how to chose the correct Agile framework for the appropriate situation.

Course Outline

Introduction

Agile Overview

  • Intro to Agile
  • The Agile Manifesto
  • Domains of Agile Practices

Understanding Lean Software Development

  • Lean Origins and Principles

Understanding Kanban

  • Kanban Origins
  • Six Core Practices of Kanban
  • Benefits of Kanban

Introduction to Scrum

  • Scrum Overview
  • Scrum Concepts & Principles
  • Scrum Processes

Understanding XP Software Development

  • Intro to Extreme Programming
  • Extreme Programming Practices and Adoption

Other Agile Methodologies

  • DSDM
  • Crystal
  • Feature Driven Development
  • Comparing Agile Methods

Review Program

Self-study, Exam Prep

*For a more detailed outline, click here.

Prerequisites

None but it’s preferable for the student to be Scrum Developer Certified or Scrum Master Certified.

Exam

A voucher for a multiple-choice 100-question exam will be given at the completion of the course. The 120-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director
Patrick von Schlag

 Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Agile Expert Certified Expanded Outline

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[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Course Description

This three-day hands-on Agile Expert certification training introduces the student to multiple Agile methodologies and how to chose the appropriate practices and processes for a given situation. Accredited by SCRUMstudy, this course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in Scrum methodology. This course features lectures, discussion, team exercises and quizzes. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

Anyone interested in learning the concepts and practices of different Agile Methodologies. Students will also learn how to chose the correct Agile framework for the appropriate situation.

Course Outline

Introduction

Agile Overview

  • Agile Defined
  • Why Use Agile?
  • Adaptive Project Management
  • Domains of Agile Practices

The Agile Manifesto

  • Agile Manifesto Principles
  • Declaration of Interdependence
  • What’s New
  • Agile vs. Waterfall

Domains of Agile Practices

  • Value Driven Delivery
  • Adaptive Planning
  • Team Performance Practices
  • Agile Tools and Artifacts
  • Participatory Decision Models
  • Stakeholder Engagement
  • Continuous Improvement

Lean Origins and Principles

  • History
  • Seven Principles
  • Iterative Development
  • Benefits

Kanban Origins

  • Origins
  • Four Principles

Six Core Practices of Kanban

  • Visualize
  • Limit WIP
  • Manage Flow
  • Make Policies Explicit
  • Implement Feedback Loops
  • Improve Collaboratively, Evolve Experimentally

Scrum Overview

  • Overview
  • History
  • Benefits
  • Scalability
  • Aspects
  • Processes

Scrum Concepts & Principles

  • Concepts
  • Principles
  • Aspects

Scrum Processes

  • Initiate
  • Plan & Estimate
  • Implement
  • Review & Retrospect
  • Release

Intro to Extreme Programming

  • Origins
  • Core Values
  • Rules

Extreme Programming Practices and Adoption

  • Practices
  • Release
  • Adoption
  • Iteration

DSDM

  • Origins
  • Principles
  • Project Lifecycle
  • Four Steps
  • Process Data Flow
  • Core DSDM Techniques
  • Roles

Crystal

  • Origins
  • A Family of Methodologies
  • Key Principles
  • Crystal Clear
  • Crystal Orange

Feature Driven Development

  • Origins
  • Five Activities
  • Milestones
  • Best Practices

Comparing Agile Methods

  • Comparing Agile Methods
  • Best Fit Analysis

Review Program
Self-study, Exam Prep

Prerequisites

None but it’s preferable for the student to be Scrum Developer Certified or Scrum Master Certified.

Exam

A voucher for a multiple-choice 100-question exam will be given at the completion of the course. The 120-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director
Patrick von Schlag

 Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule/”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

 

Scrum Developer Certified

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[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Course Description

This two-day entry-level certification course takes participants through the basics terms and concepts of Scrum. When completed, students will be able to effectively contribute to a Scrum Team or project. This course, accredited by SCRUMstudy, prepares students to sit for the Scrum Developer certification exam. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

This course is appropriate for anyone working on or in contact with a Scrum Team. This is also a useful course for anyone interested in learning Scrum basics or considering incorporating Scrum methodologies within their environment.

Course Outline

Introduction

Introduction to Scrum

  • Scrum Overview
  • Scrum Concepts and Principles
  • Scrum Phases & Processes

Initiate

  • Creating a Project Vision
  • Identifying the Scrum Master
  • Forming the Scrum Team
  • Developing Epics
  • Creating the Prioritized Product Backlog
  • Release Planning

Planning & Estimating A Project

  • Create User Stories
  • Approve, Estimate & Commit User Stories
  • Creating Tasks
  • Estimating Tasks
  • Creating the Sprint Backlog

Implementing A Project

  • Creating Deliverables
  • Conducting the Daily Standup (or Daily Scrum)
  • Grooming the Prioritized Product Backlog

Sprint Review and &Retrospect

  • Convene A Scrum of Scrums
  • Demonstrating & Validating Sprint
  • Retrospect Sprint

Release

  • Ship Deliverables
  • Retrospect Project

Review Program

Self-study, Exam Prep

*For a more detailed outline, click here.

Prerequisites

None.

Exam

A voucher for a multiple-choice 75-question exam will be given at the completion of the course. The 90-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Scrum Developer Certified Extended Outline

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Course Description

This two-day entry-level certification course takes participants through the basics terms and concepts of Scrum. When completed, students will be able to effectively contribute to a Scrum Team or project. This course, accredited by SCRUMstudy, prepares students to sit for the Scrum Developer certification exam. Courses are offered as Instructor-led, E-learning or Live-over-web opportunities.

Who Should Attend?

This course is appropriate for anyone working on or in contact with a Scrum Team. This is also a useful course for anyone interested in learning Scrum basics or considering incorporating Scrum methodologies within their own environment.

Course Outline

Introduction

Scrum Overview
Overview
History
Benefits
Scalability
Aspects
Processes

Scrum Concepts and Principles
Concepts
Principles
Aspects

Scrum Phases & Processes
Initiate
Plan & Estimate
Implement
Review & Retrospect
Release

Creating a Project Vision
Project Vision Meetings
JAD Sessions
SWOT Analysis
Gap Analysis
Outputs

Identifying the Scrum Master
Identifying the Scrum Master
Identifying the Stakeholders
Outputs

Forming the Scrum Team
Team Selection
Outputs

Developing Epics
Epics
Personas
Outputs

Creating the Prioritized Product Backlog
What is the Product Backlog
MoSCoW Analysis
Paired Comparison
100 Point Method
Kano Model
Done Criteria
Outputs

Release Planning
Release Planning
Length of Sprint
Release Preferences
Outputs

Create User Stories
User Group Meetings
Writing User Stories
User Story Format
User Story Acceptance Criteria
Outputs

Approve, Estimate, and Commit User Stories
User Group Meetings
Planning Poker
Fist of Five
Points for Cost Estimation
Other Techniques
Outputs

Creating Tasks
Task/Sprint Planning Meetings
Using Index Cards
Decomposition
Dependencies
Outputs

Estimating Tasks
Task Estimation Meetings
Estimation Criteria
Outputs

Creating the Sprint Backlog
Creating the Sprint Backlog
Creating a Sprint Burndown Chart
Velocity
Outputs

Creating Deliverables
Create the Deliverables
Update the ScrumBoard
Impediment Log
Refactoring

Conducting the Daily Standup (or Daily Scrum)
The Daily Standup Meeting
Three Questions
The War Room
Managing Distributed Teams

Grooming the Prioritized Product Backlog
Prioritized Product Backlog Review Meeting
Change Requests
Risks
Outputs

Convene A Scrum of Scrums
Projects, Programs & Portfolios
Scaling Scrum
Convening a Scrum of Scrums
Four Questions

Demonstrating & Validating Sprint
Sprint Review Meeting
Tracking Overall Progress
Outputs

Retrospect Sprint
Retrospect Sprint Meeting
Explorer-Shopper-Vacationer-Prisoner
Speed Boat
Metrics and Measuring
Outputs

Ship Deliverables
Piloting Plan
Organizational Deployment Methods
Communications Plan
Outputs

Retrospect Project
Retrospect Project Meeting
Tools and Techniques
Outputs

Prerequisites

None.

Exam

A voucher for a multiple-choice 75-question exam will be given at the completion of the course. The 90-minute exam is proctored online and can be taken at the student’s convenience.

Reference Material

Each student will receive a workbook. Other Scrum-related study material and books are available for purchase prior to, or during, the class.

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 organizations. With an emphasis in best practices, Mr. von Schlag has obtained all Scrum certifications: Scrum Developer Certified, Scrum Master Certified, Scrum Product Owner Certified and Agile Expert. He specializes in program deployments, focusing on practical benefits.

His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, the US Marine Corps, the US Army, the US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Mr. von Schlag has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of best business practices.

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button]
[button color=”#000000″ background=”#ff9900″ size=”large” src=”./shop”]Purchase E-Learning Course[/button]

Blended learning – a new concept that isn’t new

Blended learning programs have been around for as long as people have been learning. The core idea of course is very simple. Instead of a “one-size-fits-all” approach to learning a new set of knowledge or skills, combine multiple approaches in a way that provides the student with flexibility that allow adaptation to support different learning styles and pacing.

Sounds like a simple good practice to me; find an efficient and effective way to get someone the knowledge and skills they need.

The dirty little secret of the training industry is this one: most people don’t in fact want training at all. They want knowledge, skills, experiences, and perhaps recognized credentials. Training at best is a means to these more meaningful ends. From the learner’s perspective, the goal is simple: achieve the ends with the “right” combination of means, whatever that is.

Deep Creek recognizes that not all learners want to take (or even can afford the money or time for) 5-day courses on every subject. That’s a supplier-driven view of the world. Learner-based programs have to offer a combination of key resources:

  • Effective methods of knowledge transfer
  • Peer interaction and engagement
  • Expert coaching and support
  • Validation of the knowledge and skills

Our approach to learning is anchored in supporting learner choices and options. Choices in classroom vs. self-paced vs live-over-the Web classes. Mentoring support communities of practice. Real experts providing more than just “real-world” training; “really good lessons learned” so that participants benefit from the accumulated knowledge and good practices of hundreds of market leading organizations.

Blended programs are often as distinctive as you…let us know your “ends” and we’ll work with you to provide the “means” to help you achieve your goals.

Certification training vs tools

A number of our customers are struggling with how to implement training programs to support their service management initiative. Many approach the training need from a tools point-of-view. In other words, train them on using the Change management tools, not on the process itself. While understanding how to effectively leverage and use your tools is critical, understanding the context of the work in supporting your services is the critical link. What are the proper triggers, inputs, and outputs of the process? What are the dependency relationships between your process activities and that of other processes? How does what is happening in your functional group impact other groups?

We recommend at a minimum some core understanding of the Service Lifecycle and the role the different processes play in modeling, planning, transitioning, supporting, and improving services BEFORE the tools training. Otherwise, people will “fill in the boxes” to “get the work done” without the right level of quality or value capture in their documentation. Ultimately you are at risk of reduce quality and service availability without this core understanding.

Buzzquake Marketing

Deep Creek Center picks Buzzquake to support communications with customers

Slash-Buzzquake-Vector-w300 Deep Creek Center, an IT training and business consulting firm based in Highland, Maryland, today announced its selection of Buzzquake Marketing of Ellicott City, Maryland, for a multi-year marketing support contract focused on web design and communications.

“Deep Creek sought a world-class partner to support its communications with its customers, suppliers, and other stakeholders and to help us explain the benefits of our new, innovative blended learning solutions to the marketplace,” said Patrick von Schlag, president of Deep Creek.

“We were pleased to be selected for this work,” said Lynne D’Autrechy, president of Buzzquake.  “It is strategically important to align ourselves with an organization as esteemed as Deep Creek.”

The contract calls for an overhaul of Deep Creek’s website and improved integration of various communications channels, including an expansion of their social media presence. You should then also embrace the future of communication by obtaining a Whatsapp business number from Your Business Number – a proven strategy to improve customer relationships and grow your business.

“Deep Creek has an extremely compelling business proposition; job one for us is to give that proposition a stronger voice,” said D’Autrechy.

“Buzzquake’s proven abilities in web-based marketing, social media, and press relationship management made them an ideal choice for us,” said von Schlag.

Deep Creek is a recognized leader in Information Technology Infrastructure Library (ITIL) training, which is arguably the most sought after curriculum in the corporate IT sector, both for its ability to help organizations improve efficiency and to enable dramatic improvements in quality and effectiveness of IT services to support business needs.

“ITIL is a set of practices for IT service management that focuses on aligning IT services with the needs of business and establishes a consistent framework that enables businesses to plan, implement, and improve performance,” said von Schlag.

The ITIL framework is owned by the United Kingdom’s Cabinet Office.

“Deep Creek has an exclusive agreement with multiple global training leaders to provide ITIL training via a blended delivery, combining the best of rich-medial e-learning with a day or two of intense classroom bootcamp-style review,” explained D’Autrechy. “Blended learning works better than either traditional classroom or e-learning solutions, and is a great combination of convenience and effectiveness.”

Empirical data support D’Autrechy’s assertions.  Certification exam pass rates for government and private-sector organizations were significantly higher when students completed a blended course, according to case studies published by APM Group, the official accreditor for the ITIL qualification scheme.

“Deep Creek recognizes that tomorrow’s learning solutions have to be multifaceted – targeted learning that minimizes time away from work, maximizes learner engagement and enjoyment, and delivers results for participants’ companies,” said von Schlag.  “Our programs move companies past talking and help them achieve specific benefits and drive cost savings and improved effectiveness through the use of frameworks like ITIL and COBIT and good practices in project management, business analysis and requirements gathering, and information security.”

“The strength of Deep Creek’s offerings combined with its dominant position in the marketplace will make our job a lot easier,” said D’Autrechy.  “But we can’t take anything for granted; we still have to execute.”