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A subject expert on requirements and testing for TechTarget SearchSoftwareQuality.com and a subject expert and reviewer for the IIBA Business Analysis Body of Knowledge (BABOKR), he works directly with and trains business and systems professionals in requirements analysis, quality and testing, software acquisition, project management and leadership, metrics, ROI, and process improvement.
As a skilled facilitator she has worked with companies on business process evaluation and re-engineering projects; strategic planning; feasibility studies; cost/benefit analysis; requirements development and project management for a variety of project implementations. Her training expertise includes Project Management, Business Analysis and Emotional Intelligence. Vicky has taught project management and business analysis training for companies in medical, banking, finance, insurance, retail and software industries as well many government agencies.
Ms. Haney works with clients to heighten the value of their projects by focusing on the Business-to-IT collaboration through project management, business analysis, business process improvements and requirements-elicitation.
Larry was a senior ITSM consultant at Sun Professional Services, an enterprise consulting group providing technology and process improvement services for complex organizations. During his 13-year tenure there, he served as chief architect for the aerospace industry practice in Southern California, creating both technical and process design solutions for his clients. His roles at Sun included IT operations assessments, process design, and implementation for several service delivery and support processes, including change, incident and release management. Larry also led an enterprise consolidation initiative for a major aerospace company resulting in $256 million savings over three years.
Prior to that he was a VP, at First Interstate Bank, where his group provided technical support for the bank’s financial portfolio analysts, as well as a senior director at Gartner Consulting.
Larry holds the following certifications:
• Total Cost of Ownership [TCO] Expert, Gartner Group
• IT Service Management Foundation & Manager’s Certifications, V2
• IT Service Management (ITIL Expert, V3) Certification
• U.S. Government Security Clearance, TS/SSBI (Department of Energy), TS/SCI with CI Polygraph Examination
Mehefko earned his MBA in the Management of Information Systems (MIS) at the University of California, Irvine’s Paul Mirage School of Management, and his BM degree from the University of Oklahoma, in Norman.
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“Paul brings a special level of knowledge in strategic planning, sourcing strategy and the manufacturing space,” said Patrick von Schlag, president of Deep Creek.
“I am delighted to be part of the Deep Creek instructional team. This will provide new opportunities to work with customers both in greater Washington, DC, and New York,” said Fitterer.
“Paul’s leadership in training and consulting will help us continue to serve large customers looking to enhance their overall ITSM strategy,” said von Schlag.
Deep Creek Center anticipates a significant expansion in ITSM (information technology systems management) among manufacturing companies over the next few years, according to von Schlag.
“There is a great need for additional awareness on how to use ITSM strategically to support mission objectives,” said von Schlag. “We’re excited about Paul because he will help us expand our ability to support strategic ITSM. Too many people are doing ITSM with an operational view – Paul brings the bigger picture which our clients find refreshing, applicable and valuable.”
Deep Creek courted Wendle, who will serve as a course director and instructor for the Highland, Maryland-based IT training and business consulting firm, because of his record as an “industry luminary,” according to von Schlag.
“Ken will fit nicely with our existing faculty of leading ITIL experts,” said von Schlag.
Wendle co-founded and served as president emeritus of ITSMF USA (Information Technology Service Management Forum USA), the US chapter of ITSMF International, an independent professional organization and forum for IT service management professionals. He is credited with helping to launch an annual ITSMF national conference and expo, which was recognized in 2005 by BtoB Magazine as one of the top conferences to reach IT professionals. For this he was awarded the Lifetime Achievement Award by ITSMF USA, its highest honor.
“I am excited to be part of the Deep Creek family,” said Wendle, who holds an ITIL® Manager Certificate and the distinction of being the first American to become a Fellow in the UK Institute of Service Management. “I spent my career working to demystify IT service management and help customers implement ITIL successfully. Through my partnership with Deep Creek I will have a chance to work with even more great companies trying to take advantage of ITIL practices.”
“We brought Ken on to meet increased demand for services. We wanted someone who had a demonstrated ability to make ITIL work,” said von Schlag.
Early industry reaction has been overwhelmingly positive.
“We rely on Deep Creek Center to support our growing clientele of organizations with world-class ITIL learning solutions. Adding Ken to their already strong faculty enhances their position as the leading provider of instructional support for ITIL,” said Rick Lemieux, vice president of services for ITSM Solutions.
“This is a good fit,” said Wendle.